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Refund Policy

ES WINDOWS, LLC ("ESW" or "we", "us", or "our") is committed to ensuring customer satisfaction and providing a transparent refund process. This refund policy outlines the terms and conditions regarding returns and refunds for purchases made through our ES websites and the functionalities and services provided by ES in connection with the Website (collectively “Platform”). By engaging with our services and making purchases, you agree to adhere to the guidelines set forth in this policy.

1. RETURN PERIOD

We offer a 30-day return window from the date of delivery for parts and accessories related to our products. Items must be returned in their new, original condition to qualify for a full refund.

2. NON-RETURANABLE – NON-REFUNDABLE ITEMS

We cannot accept returns on inventory items, including windows, doors, or mullions. These items are sold as final sale due to their custom nature and the critical importance of their integrity and installation.

3. HOW TO RETURN

3.1 RETURN IN-STORE

  • Take your return item(s) to ES facilities for free, even if you purchased online.
  • Bring a copy of your receipt or shipping confirmation email, credit card you used for the item, and valid I.D.
  • All returns are subject to verification system approval.
  • Returns must include all original packaging and accessories.
  • A restocking fee may apply for parts returned in a condition that requires repackaging or reconditioning.

3.2 RETURN ONLINE

  • Start your return online by clicking the "Contact Us" button.
  • You can also contact our Customer Services Department at (786)-807-0626 or by e-mail websupport@eswindows.com.
  • Returns must include all original packaging and accessories.
  • A restocking fee may apply for parts returned in a condition that requires repackaging or reconditioning.

4. REFUND

Returns for purchases with valid proof of purchase will be refunded to the original form or payment (credit card, cash, credited to your account, PayPal, refunded via Store Credit, etc.).

5. RETURN POLICY EXCEPTIONS

Before you either accept delivery or take an order home from the store, products should be timely inspected for defects or damage. If any exist, you should notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted or a product is removed from the store by you, the product may be returned if defects and/or damage are identified and reported to the Customer Service Department within 48 hours of delivery/the time of pick-up.

6. CONTACT US

If you have questions or comments about our return and refund practices, please contact us by e-mail websupport@eswindows.com . You may also contact our Customer Services Department at (786)-807-0626 .

7. INTERNATIONAL USERS

The Platform that links to this policy is intended for users in the United States. Other countries may have conditions that differ from those in the United States. Unless expressly stated to the contrary, ES makes no representation that the Platform is appropriate or will be available for use in other locations.

8. CHANGES TO THIS POLICY

We will update this policy as needed to reflect changes in our services and customer feedback. When we post changes to this policy, we will revise the version and date at the top. We encourage you to periodically review this policy.